Common Service Evaluation: What role has the common service played in helping agencies support Rohingya and host communities during the COVID-19 pandemic?

Common Service consortium is happy to share the latest evaluation study report - What role has the common service played in helping agencies support Rohingya and host communities during the COVID-19 pandemic?.

This year, as common service resources and attention have been diverted to focus on Covid-19, a key focus of this evaluation is to understand how the project has been able to support agencies and communities through the pandemic. A mixed methods study was conducted in January 2020, including a representative survey with 2678 Rohingya community members living across 15 camps, and 1050 host community members living in two upazilas. Qualitative research was carried out with Rohingya and host community members, as well as humanitarian practitioners and volunteers. This evaluation finds that the common service has played an important role in informing Rohingya people were instrumental in informing Rohingya people about Covid-19. Getting information out in the right places (mosques, through face-to-face volunteers) was important, and language and format also played an important role: without communication materials which Rohingya people could understand, knowledge would not have been at the same level as the host community, which has access to nationwide sources of information about Covid-19.

You can download the report from here.

This work was funded by EU humanitarian aid and the UK Foreign, Commonwealth and Development Office.